MYKINZY LTD is committed to providing a positive shopping experience. If you are dissatisfied with the items you received or if there are quality issues, please contact us in accordance with the policies below.
- 30-Day Return and Refund
Unless otherwise required by applicable law, if you change your mind or are dissatisfied with your purchase, you may contact us to request a return within 30 days of receiving the item.
When requesting a return, please contact us via the methods below and provide your order details and the reason for the return.
Returned items should generally be unused and, whenever possible, include the original packaging, tags, and accessories.
Once we receive and inspect the returned item, if it meets the return criteria, we will process the refund in accordance with our refund procedures.
- Items with Quality Issues
If the item you received has manufacturing defects, quality issues, or differs significantly from the order description, please contact us as soon as the issue is discovered.
Please provide:
Order number;
Item name;
Description of the issue;
Clear photos or videos of the item and its packaging.
We will assess the situation and, where applicable, provide a refund, a replacement, or another appropriate solution.
The handling of items with quality issues does not affect your statutory rights under applicable consumer laws.
- Situations Not Eligible for Return
To the extent permitted by law, the following situations may not meet standard return requirements:
Items that have been obviously used or damaged;
Items damaged due to improper use, storage, or care by the customer;
Items missing necessary accessories or packaging, affecting the item’s completeness;
Reasonable wear and tear resulting from normal use;
Other non-quality issues caused by the customer.
If the item has manufacturing defects or other issues for which we are liable by law, the above restrictions do not affect your statutory consumer rights.
- Refund Method and Timing
Once a return is confirmed to meet the refund criteria, we will generally process the refund using the original payment method.
The time it takes for the refund to appear in your account may depend on the processing speed of your bank, credit card company, or third-party payment service provider.
We have no control over the specific time required for third-party financial institutions to finalize the refund.
- Return Shipping Costs
If the return is due to quality issues, the item not matching the order, or other reasons attributable to us, we will cover reasonable return-related costs based on the specific circumstances. If a return is due to a change of mind or reasons other than product quality, we may require the customer to cover the associated return shipping costs, subject to the specific order details and applicable laws.
- How to Request a Return or Refund
To request a return or refund, please contact us at:
Address: 115 Fencepiece Road, Ilford, England, IG6 2LD
Email: shop@mykinzy.shop
Tel: +44 7702 676557
Please include your order number, the item(s) purchased, and the reason for the return or refund in your email.
Once we receive your request, we will inform you of the next steps in the process.
- Statutory Consumer Rights
Nothing in this policy is intended to limit or exclude the statutory rights consumers have under applicable UK consumer protection laws.
If the goods have issues regarding quality, description, or other forms of non-compliance as defined by law, your statutory rights remain unaffected by this refund and return policy.
