Thank you for choosing MYKINZY LTD. We are committed to delivering your ordered jewelry to your designated address in a timely and secure manner.
- Order Processing Time
Orders are typically processed and dispatched within 1–2 business days of successful payment.
Once an order has been dispatched, we will provide tracking information (where applicable) so you can monitor the status of your shipment.
Weekends and UK public holidays are generally not included in the order processing time.
- Delivery Methods and Estimated Times
We primarily use reliable third-party logistics and courier services, such as Royal Mail, Evri, and DPD, for deliveries.
Delivery Service | Carrier | Estimated Delivery Time
Standard Delivery | Royal Mail / Evri | Approx. 2–5 business days after dispatch
Express Delivery | DPD / Royal Mail | Approx. 1–3 business days after dispatch
Special or Remote Areas | Varies by carrier | May require additional time
The delivery times listed above are estimates, not guaranteed delivery dates. Actual delivery times may be affected by factors such as weather, traffic, public holidays, peak logistics periods, address details, or carrier operations.
- Delivery Coverage
We currently offer delivery services primarily to addresses within the UK.
For certain remote areas, islands, and special locations in the UK, delivery times may differ from standard areas, and additional delivery charges may apply.
If your delivery address falls into a special category, we may contact you during the order processing stage.
- Order Tracking
Once your order has been dispatched, we will provide tracking details if the selected delivery service supports tracking.
You can use the carrier’s tracking service to check the status of your package.
Please note that tracking information may only begin to update after the package has been handed over to the carrier; it may take some time for the latest status to appear for certain orders.
- Delivery Delays
While we strive to process and dispatch orders within the estimated timeframes, delivery may be delayed due to the following circumstances:
Severe weather;
Traffic or logistics network delays;
UK public holidays;
Peak shopping seasons;
Carrier operational changes;
Incomplete or inaccurate delivery addresses;
Other circumstances beyond our reasonable control. If you have not received your package past the estimated delivery time, please first check the tracking information. If you still have questions, please contact us, and we will assist you in checking the status of your order.
- Delivery Address
When placing an order, please ensure that the name, complete delivery address, postal code, email address, and contact number you provide are accurate.
Delivery failures, returns, or re-deliveries caused by incorrect addresses or incomplete information provided by the customer may incur additional processing time and fees.
- Damaged or Missing Packages
If the package you receive shows signs of obvious damage, please retain the outer packaging and related packing materials if possible, and contact us promptly.
If the tracking status indicates the package has been delivered but you have not received it, please check the tracking details and verify whether the package was left in a safe place, with a neighbor, or at another designated location. If you are still unable to locate it, please contact us, and we will assist you based on the specific circumstances.
- Contact Us
If you have any questions regarding delivery, order status, or tracking, please contact us:
Email: shop@mykinzy.shop
Tel: +44 7702 676557
